COBRA Engagement Specialist LATAM

Location: Pereira, Colombia (On-site)
Employment Type: Full-time

Who We Are

At ThrivePass, we’re on a mission to help employees and businesses Thrive—because benefits should be more than just checkboxes. Through personalized benefits technology, data-driven insights, and meaningful experiences, we empower companies to support their teams in ways that truly matter.

We don’t just talk about culture—we build it. Everything we do is rooted in our CARE values:

• Courageous – We embrace new challenges and fresh ideas.

• Authentic – We show up as our true selves and value transparency.

• Resourceful – We find creative solutions and make things happen.

• Excellent – We hold ourselves accountable and take pride in our work.

At ThrivePass, performance isn’t just about hitting goals—it’s about how you show up. Join us in shaping the future of employee benefits! 🚀

What You’ll Do

The COBRA Customer Support Specialist is an integral part of our customer support team, helping members, qualified beneficiaries, and employer groups navigate COBRA continuation coverage through timely, accurate, and empathetic support.

You will:

• Deliver high-quality customer service to COBRA participants and employer groups

• Respond to inquiries through ticketing systems, phone calls, and email communications

• Assist participants with COBRA enrollment, eligibility, elections, premium payments, and coverage questions

• Explain COBRA regulations, timelines, and plan-related information in a clear and professional manner

• Research and resolve participant issues while ensuring compliance with established policies and procedures

• Meet and exceed Service Level Agreements (SLAs) for quality, productivity, and customer satisfaction

• Identify and escalate complex issues when necessary

• Maintain accurate records and documentation of participant interactions

• Collaborate with cross-functional teams to improve processes and member experience

• Contribute ideas that enhance operational efficiency and service quality

What You Bring

• Strong customer-focused mindset with a high level of empathy

• Excellent written and verbal communication skills

• Strong attention to detail and organizational abilities

• Ability to multitask and manage priorities effectively

• Ownership mentality and accountability for outcomes

• Ability to work effectively in a fast-paced environment

Must Haves

• 1–3 years of experience in customer service, benefits administration, healthcare support, insurance, or related fields

• Strong problem-solving and critical-thinking skills

• Working knowledge of Microsoft Word and Excel

• Ability to learn new systems and technologies quickly

• Excellent English communication skills (written and verbal)

• Detail-oriented and highly organized

• Comfortable handling sensitive and confidential information

• Team player with a positive attitude and willingness to receive feedback

Nice to Have

• Experience working with COBRA administration or employee benefits

• Familiarity with U.S. healthcare and benefits terminology

• Experience supporting U.S.-based clients

• Experience working with SaaS platforms or benefits technology solutions

• Knowledge of HIPAA, COBRA regulations, or related compliance requirements

Why You’ll Love Working Here

• $2,500,000 – $2,800,000 COP monthly salary

• A culture that truly lives its CARE values 💙

• Opportunities to grow, learn, and develop your career

• A collaborative, supportive, and fun team environment

• An inclusive workplace where everyone is valued and respected

Benefits

We offer benefits such as a Plan Complementario de Salud, additional PTO days during your first year of service, and other perks designed to support your well-being and growth.

Equal Opportunity Statement

ThrivePass is an equal opportunity employer committed to fostering an inclusive workplace where all employees and applicants are treated with respect and fairness. We celebrate diversity and are dedicated to creating an environment where everyone can thrive.

Join Us!

If this role sounds like your next great adventure, we’d love to hear from you. Apply today and let’s build something amazing together! 🚀