Location: US (Hybrid - Denver, CO | Hybrid - Saint Louis Park, MN | Remote US)
Employment Type: Full-Time

Who We Are

At ThrivePass, we're on a mission to help employees and businesses Thrive because benefits should be more than just checkboxes. Through personalized benefits technology, data-driven insights, and meaningful experiences, we empower companies to support their teams in ways that truly matter.

We don't just talk about culture, we build it. Everything we do is rooted in our CARE values:

• Courageous – We embrace new challenges and fresh ideas.

• Accountable – We show up as our true selves and value transparency.

• Resourceful – We find creative solutions and make things happen.

• Engaged – We hold ourselves accountable and take pride in our work.

At ThrivePass, performance isn't just about hitting goals, it's about how you show up. We invest in our employees' growth and encourage bold thinking, collaboration, and continuous learning. Join us in shaping the future of employee benefits!

What You'll Do

As a CDH Engagement Specialist, you'll play a key role in delivering exceptional support to Consumer Driven Healthcare (CDH) members and plan participants. Your work will help create a seamless member experience through accurate claims processing, responsive communication, and effective problem resolution.

You will:

• Bring fresh ideas to the table. We're all about innovation and continuous improvement.

• Collaborate with cross-functional teams to support members and enhance processes.

• Deliver outstanding customer service to CDH members and plan participants.

• Respond to member inquiries through our ticketing platform with accuracy, professionalism, and empathy.

• Provide high-quality phone support and guide members through benefit-related questions.

• Review, evaluate, adjust, and process FSA, HRA, and qualified commuter benefit claims.

• Meet and exceed Service Level Agreements (SLAs) for quality, productivity, and accuracy.

• Identify issues, process improvements, and escalate concerns when necessary.

• Ensure timely resolution of member concerns through proactive follow-up and effective communication.

What You Bring

We're looking for someone who's not just checking boxes but truly excited to make an impact. Here's what helps you shine in this role:

• A passion for creating exceptional member experiences and simplifying complex benefit processes.

• A team-first attitude. We thrive when we collaborate.

• Accountability. You set clear expectations and follow through.

• A customer-centric mindset with strong empathy and a genuine desire to help others.

• The ability to adapt quickly, learn new systems, and navigate change with a positive attitude.

Must Haves

• 1-3 years of experience in claims processing, customer service, phone support, healthcare benefits, or a related field.

• Strong written and verbal communication skills with exceptional attention to detail.

• Working knowledge of Microsoft Word and Excel, along with the ability to learn and utilize technology platforms and phone systems.

• Ability to identify customer needs, troubleshoot issues, and provide effective solutions.

• Experience working independently in a remote environment while maintaining strong collaboration with teammates.

Nice to Have

• Experience working with Alegeus.

• Knowledge of medical insurance, FSA, HSA, HRA, COBRA, and other consumer-driven healthcare benefits.

• A proactive, resourceful approach to solving problems and improving processes.

Why You'll Love Working Here

• $40,000 - $45,000 annual salary.

• A culture that values courageousness, authenticity, resourcefulness, and excellence. We don't just say it, we live it.

• Opportunities to grow, learn, and level up your skills.

• A team that genuinely enjoys working together and celebrating wins.

• Competitive benefits package including Health, Dental, and Vision Insurance.

• An inclusive and welcoming environment for all. ThrivePass is committed to fostering a workplace where everyone feels valued and respected. We do not and shall not discriminate based on race, color, religion, gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status in any of our activities or operations.

Join Us!

If this role sounds like your next great adventure, we'd love to hear from you. Apply today and let's build something amazing together! 🚀