Technical Senior, Lifestyle & Tuition

Location: [US / Remote if is in Denver Hybrid]
Employment Type: Full-time

Who We Are

At ThrivePass, we’re on a mission to help employees and businesses Thrive because benefits should be more than just checkboxes. Through personalized benefits technology, data-driven insights, and meaningful experiences, we empower companies to support their teams in ways that truly matter.

We don’t just talk about culture, we build it. Everything we do is rooted in our CARE values:

• Courageous – We embrace new challenges and fresh ideas.
• Accountable – We show up as our true selves and value transparency.
• Resourceful – We find creative solutions and make things happen.
• Engaged – We hold ourselves accountable and take pride in our work.

At ThrivePass, performance isn’t just about hitting goals, it’s about how you show up. We invest in our employees’ growth and encourage bold thinking, collaboration, and continuous learning. Join us in shaping the future of employee benefits!

What You’ll Do

As a Technical Senior, Lifestyle & Tuition, you’ll play a key role in the Operations team, ensuring exceptional client experiences, operational excellence, and continuous process improvement. Your work will directly support client satisfaction, retention, and the successful administration of Lifestyle and Tuition programs.

You will:

• Bring fresh ideas to the table. We’re all about innovation and continuous improvement.
• Collaborate with cross-functional teams to deliver exceptional outcomes.
• Serve as the subject matter expert for Lifestyle and Tuition operations, troubleshooting complex issues and supporting team development.
• Lead and support special projects focused on operational efficiency, process optimization, and scalability.
• Manage escalated manual imports, file processing, audits, and issue resolution while meeting established KPIs.
• Partner with Relationship Managers, Account Managers, Product, and Design teams to identify trends and improve client outcomes.
• Train new hires, provide quality assurance feedback, and lead team education on new processes and platform enhancements.
• Perform audits, system maintenance activities, renewals, terminations, and mid-year client adjustments.
• Support reporting, User Acceptance Testing (UAT), client implementations, and ongoing operational excellence initiatives.
• Consistently achieve business goals while embodying ThrivePass CARE values.

What You Bring

We’re looking for someone who’s not just checking boxes but truly excited to make an impact. Here’s what helps you shine in this role:

• A drive to deliver outstanding client experiences and make complex operational processes feel effortless.
• A team-first attitude. We thrive when we collaborate.
• Accountability. You set clear expectations and follow through on commitments.
• Strong analytical and problem-solving skills with the ability to identify solutions before escalating issues.
• Excellent communication skills and the ability to educate, coach, and support both clients and teammates.

Must Haves

• 1-3 years of experience in Operations, Benefits Administration, Customer Success, Client Services, or a related field.
• Demonstrated ability to provide high-quality customer service and manage multiple priorities in a fast-paced environment.
• Experience with Microsoft Excel and Word.
• Strong attention to detail and the ability to quickly learn proprietary technology platforms.
• Ability to work independently while collaborating effectively with cross-functional teams.

Nice to Have

• Experience in employee benefits, HR technology, or benefits administration.
• Previous experience training, mentoring, or supporting team development initiatives.
• Experience working in a remote environment and collaborating across multiple teams.

Why You’ll Love Working Here

• $55,000 - $60,000 annual salary
• A culture that values courageousness, authenticity, resourcefulness, and excellence. We don’t just say it, we live it.

• Opportunities to grow, learn, and level up your skills

• A team that genuinely enjoys working together and celebrating wins

• Competitive benefits package because we believe in walking the talk when it comes to employee well-being

• An inclusive and welcoming environment for all. ThrivePass is committed to fostering a workplace where everyone feels valued and respected. We do not and shall not discriminate based on race, color, religion, gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status in any of our activities or operations.

Join Us!

If this role sounds like your next great adventure, we’d love to hear from you. Apply today and let’s build something amazing together! 🚀