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Vendors Teamtailor

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Vendors Teamtailor
USA

Temporary Engagement Specialist (Seasonal Opportunity)

Temporary Engagement Specialist (Seasonal Opportunity with Potential for Full-Time Hire)

Location: Pereira, Colombia (On-site)
Employment Type: Full-time | Temporary Fixed-Term Contract (November 2026 – March 2027)

Who We Are

At ThrivePass, we’re on a mission to help employees and businesses Thrive because benefits should be more than just checkboxes. Through personalized benefits technology, data-driven insights, and meaningful experiences, we empower companies to support their teams in ways that truly matter.

We don’t just talk about culture, we build it. Everything we do is rooted in our CARE values:

  • Courageous – We embrace new challenges and fresh ideas.

  • Accountable – We show up as our true selves and value transparency.

  • Resourceful – We find creative solutions and make things happen.

  • Engaged – We hold ourselves accountable and take pride in our work.

At ThrivePass, performance isn’t just about hitting goals. It’s about how you show up. We invest in our employees’ growth and encourage bold thinking, collaboration, and continuous learning. Join us in shaping the future of employee benefits!

What You'll Do

As a Temporary Engagement Specialist, you'll play a key role on our Member Services team, helping deliver exceptional experiences to Consumer Driven Healthcare (CDH) members during our busiest season. Your contributions will directly impact member satisfaction, operational efficiency, and the overall success of our annual Open Enrollment period.

You will:

  • Bring fresh ideas to the table. We're all about innovation and continuous improvement.

  • Collaborate with cross-functional teams to deliver a seamless member experience.

  • Provide outstanding customer service to CDH members and benefit plan participants.

  • Deliver professional, empathetic support through inbound and outbound phone interactions.

  • Accurately research and resolve member inquiries related to healthcare benefits.

  • Meet or exceed established Service Level Agreements (SLAs), productivity metrics, and quality standards.

  • Follow escalation procedures and ensure timely resolution of complex issues.

  • Conduct proactive follow-up with members to ensure a positive customer experience.

  • Support increased call volumes during Open Enrollment and peak benefits seasons.

  • Adapt quickly to changing priorities while maintaining a high level of service and professionalism.

What You Bring

We're looking for someone who is excited to help others, solve problems, and contribute to a high-performing team.

  • A passion for delivering exceptional customer experiences.

  • A team-first mindset and willingness to collaborate in a fast-paced environment.

  • Accountability, reliability, and a strong sense of ownership.

  • Excellent communication skills, both verbal and written.

  • Strong attention to detail and commitment to accuracy.

  • Adaptability and the ability to learn new systems and processes quickly.

  • A resourceful approach to problem-solving and continuous improvement.

Must Haves

  • Minimum of 1 year of experience in customer service, call center operations, claims processing, phone support, or a related role.

  • Strong verbal and written communication skills in a professional environment.

  • Demonstrated ability to provide exceptional customer service while managing multiple priorities.

  • Working knowledge of Microsoft Word and Excel.

  • Strong problem-solving and critical-thinking skills.

  • Ability to work independently while contributing to team success.

  • High attention to detail and commitment to quality.

Nice to Have

  • Experience supporting healthcare, employee benefits, or Consumer Driven Healthcare (CDH) programs.

  • Experience working in a metrics-driven or SLA-focused environment.

  • Previous Open Enrollment or seasonal customer support experience.

  • Ability to thrive in a dynamic, high-volume environment.

  • Desire to learn, grow, and pursue future opportunities within ThrivePass.

Why You'll Love Working Here

  • Monthly salary: COP $2,847,100

  • Fixed-term contract from November 2026 through March 2027.

  • 100% on-site position in Pereira, Colombia.

  • All legal benefits and statutory entitlements provided under Colombian labor law.

  • Paid training and ongoing support to help you succeed.

  • Opportunity to showcase your skills during ThrivePass's busiest season.

  • Potential consideration for future full-time opportunities based on business needs, performance, and available openings.

  • A culture that values Courageousness, Accountability, Resourcefulness, and Engagement.

  • Opportunities to learn, grow, and build your career with an amazing team.

  • An inclusive and welcoming workplace where everyone is valued and respected.

Important Information

This is a temporary seasonal position designed to support ThrivePass during our annual peak season. Employment is expected to run from November 2026 through March 2027 under a fixed-term employment agreement. While continued employment is not guaranteed, exceptional performers may be considered for future seasonal or permanent opportunities as business needs arise.

Join Us!

If you're passionate about helping people, enjoy working in a fast-paced environment, and want the opportunity to demonstrate your talents while building your career, we'd love to hear from you.

Apply today and help us create exceptional member experiences at ThrivePass! 🚀

About ThrivePass

At ThrivePass, we empower our clients and their employees to thrive through the personalization of employee benefits and data-driven insights. We do this by delivering meaningful experiences through innovative benefits technology with actionable insights.

Founded in 2014
USA

Temporary Engagement Specialist (Seasonal Opportunity)

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