Location: US
Employment Type: Full-time

Who We Are

At ThrivePass, we’re on a mission to help employees and businesses Thrive, because benefits should be more than just checkboxes. Through personalized benefits technology, data-driven insights, and meaningful experiences, we empower companies to support their teams in ways that truly matter.

We don’t just talk about culture, we build it. Everything we do is rooted in our CARE values:

Courageous – Have the confidence to think differently, innovate, and act. Challenge boundaries, embrace change, and see challenges as opportunities to learn.

Accountable – Take responsibility for your impact, honor commitments, communicate proactively, and act with integrity.

Resourceful – Use critical thinking, collaborate across teams, leverage available resources, and create effective solutions.

Engaged – Take ownership of your work, prioritize effectively, drive results, and understand how your role impacts the success of your team, our clients, and our members.

At ThrivePass, performance isn’t just about hitting goals, it’s about how you show up every day. Join us in shaping the future of employee benefits! 🚀

The Engagement Specialist is an integral part of our customer support team, working directly with our members to ensure the highest level of satisfaction through timely, empathetic communication and accurate solutions.

What You’ll Do

The Engagement Specialist is an integral part of our customer support team, working directly with our members. This role ensures the highest level of customer satisfaction through timely, empathetic communication and delivery of accurate solutions.

You will:

• Bring fresh ideas to the table—we’re all about innovation and continuous improvement.

• Collaborate with cross-functional teams (we love a good brainstorm).

• Deliver stellar customer service to all Consumer Driven Healthcare (CDH) members and plan participants

• Interact directly with members through our ticketing solution to answer all inquiries in a timely manner

• Responsible for providing professional and empathetic phone support

• Review, evaluate, adjust and process claims received from employees and various insurance companies including FSA, HRA, and qualified commuter benefits

• Consistently meet and exceed Service Level Agreements (SLAs) for claim processing accuracy and volume, and for call quality

• Identify issues or inefficiencies and follow escalation path for resolution

• Responsible for timely and effective member support, problem resolution and pro-active follow-up

What You Bring

We’re looking for someone who’s not just checking boxes but truly excited to make an impact. Here’s what helps you shine in this role:

• A drive to innovate in employee benefits and make complex processes feel effortless.

• A team-first attitude—we thrive when we collaborate.

• Accountability – you set clear expectations and you follow through

Must Haves

• 1-3 years’ experience as a claims adjuster, customer service, phone support or similar field

• Strongly preferred: experience working with Alegeus

• Familiar with standard insurance concepts, practices, and procedures such as medical insurance, FSA, HSA, and COBRA

• Demonstrated understanding of how to deliver high-quality customer service

• Working knowledge of Microsoft Word and Excel

• Ability to understand how to utilize technology and phone systems

• Ability to identify and provide solutions for client needs

• Quick learner and detailed oriented

• Strong communication skills, complemented by both excellent verbal and written communication

• Customer-centric with a strong desire to help people; highly empathetic

• Positive attitude

• Takes initiative to uncover/develop solutions prior to escalating issues

• Ability to take on new projects and easily transition between tasks

• Team player who is receptive to coaching and adaptive to change

• Desire to excel and grow each day

• Ability to work in a remote environment

Why You’ll Love Working Here

• $44,000-$50,000 /annual salary

• A culture that values courageousness, authenticity, resourcefulness, and excellence (we don’t just say it—we live it).

• Opportunities to grow, learn, and level up your skills.A team that genuinely enjoys working together and celebrating wins.

• Competitive benefits package because we believe in walking the talk when it comes to employee well-being.

• An inclusive and welcoming environment for all. ThrivePass is committed to fostering a workplace where everyone feels valued and respected. We do not and shall not discriminate based on race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status in any of our activities or operations.

Join Us!

If this role sounds like your next great adventure, we’d love to hear from you. Apply today and let’s build something amazing together! 🚀